Terms and Conditions

The terms and conditions governing the use of the Gulliver's website (the "website") are detailed below and should be read carefully. We may vary these terms from time to time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms on each occasion you use this website or before you make a new purchase . If any of these terms are deemed invalid, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms provided that the contract will still make sense.

Please note that any use by you of this website or purchase made through this website means that you accept these terms and conditions in their entirety. Please do not rely on promises or claims written or verbally made by anyone other than Gulliver's World Limited or its authorised agent.

Any contracts or agreements formed between you and us by means of this website shall be governed and interpreted according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. English is the only language offered for the conclusion of the contract.
About Us

Gulliver's World Limited is a company registered in England (with company registration number 2090486) and VAT registration number GB419 740 736. Our registered office is at:

Gulliver's Kingdom
Temple Walk
Matlock Bath
DE4 3PG
Phone: 01925 444 888

You can contact our Customer Services Team for any reason, including for details on our products or in respect of any after sales requirements or complaints you may have, by using any of the contact details below:

Gulliver's World
Old Hall
Warrington
WA5 9YZ
Phone: 01925 444 888
Fax: FAX
Email: info@gulliversfun.co.uk

Ordering

When you place an order on shop.gulliversfun.co.uk you enter into a transaction with Gulliver's Theme Parks Limited.

Your order on this website constitutes an offer to us to purchase the goods in your basket, and we will do our utmost to fulfil this order to the service levels you have every right to expect. To meet our service commitment to you, we will store your order and necessary personal details, obtain authorisation from your bank for the payment, and make certain security checks on your identity and address. This section details these actions and our respective rights and obligations.
Email confirmation

When you place an order to purchase a product from Gulliver's, we will send you an email confirming we have received the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us when we despatch that product to you and is confirmed by an email we send to you confirming that we have despatched it (the 'Despatch Confirmation Email').

Any products on the same order that we have not confirmed in the 'Despatch Confirmation Email' to have been despatched do not form part of that contract. Placing the order does not constitute a contract with Gulliver's until we confirm it is despatched. Order acceptance and completion of the contract will occur once you have received the goods.

Payment problems

If, for any reason, there is a problem with collecting payment from your credit /payment card after we have confirmed receipt of your order, we will not be obliged to despatch your order. Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:

1. The item being out of stock or no longer available; or
2. Your payment being declined; or
3. An unspecified technical error.

If you are sure you are using a valid card, please try again with the same credit/debit card or please place another order on our website, using a different credit/debit card.

Security checks

As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. These can take various forms and may involve contacting you by telephone before we process your order. Gulliver's also retains the service of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards.